Nairobi News

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Safaricom network breakdown affects millions

Safaricom Limited on Monday morning suffered a countrywide outage that left millions of its subscribers unable to transact and make calls.

The telecommunication company said the outage was as a result of a technical fault that its teams were working hard to resolve.

Subscribers started noticing at around 9:30 am when the company responded to the first twitter enquiry.

Safaricom House along Waiyaki Way, Nairobi. PHOTO | SALATON NJAU
Safaricom House along Waiyaki Way, Nairobi. PHOTO | SALATON NJAU

Almost an hour later at the time of publishing, the provider who has over 26 million customers was yet to restore services.