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Jambojet to use Safaricom call centre

New budget airline Jambojet has outsourced some of its customer service functions to Safaricom.

In a statement issued in Nairobi on Monday, the airline said it had decided to lease Safaricom’s call centre after its own facility was overwhelmed by customer queries.

“The number of calls we received in April was more than expected and we, therefore, could not service the customers the way we would like to. With Safaricom, we have more than doubled our handling capacity,” Jambojet chief executive Willem Hondius said.

Safaricom runs the largest call centre in the region.

“We are, therefore, glad to have Jambojet on board in what we believe will be a successful partnership,” Safaricom Customer Care Director Pauline Warui said.

Jambojet launched services on April 1, with ticket prices as low as Sh2,850. The company’s aim was to lure frequent travellers who rely on road transport.

“We are delighted to be working with Safaricom, given their experience and scale,” Mr Hondius said.