Samsung explains why their new Galaxy Fold keeps breaking up
The world’s biggest smartphone maker, Samsung Electronics, has offered an explanation for the reported breakages to their latest foldable smartphone which turns into a tablet.
This after several reviewers with early access to Samsung’s Galaxy Fold made the complaints on social media.
Some of the reviewers shared images of their broken devices – especially the main display – after just a few days of use.
But in a statement, Samsung said it would ‘thoroughly inspect’ problems with the device adding that it would ensure users were aware that they should not remove the protective film.
DAMAGE TO SCREEN
“A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter,” Samsung’s statement read.
In part they blamed the users for removing the plastic film. Some reviewers though reported breakages even without removing the plastic film.
“A few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers,” Samsung said.
It added that removal of a protective layer on the handset’s display might cause damage and that the company would deliver such information to customers clearly.
“We will thoroughly inspect these units in person to determine the cause of the matter,” Samsung said in a statement.
Samsung’s Galaxy Fold costs a whopping Sh200,000 ($1,980), at the moment Samsung is accepting pre-orders for the Galaxy Fold with customers expecting the device to be available on April 26.
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw
— Mark Gurman (@markgurman) April 17, 2019
After one day of use… pic.twitter.com/VjDlJI45C9
— Steve Kovach (@stevekovach) April 17, 2019
Multiple reviewers facing broken Samsung Galaxy Fold devices after just days of use. pic.twitter.com/c52Kx5mXYy
— M I C H A E L (@MacMike1000) April 17, 2019
— Todd Haselton (@robotodd) April 17, 2019