Citi Hoppa resorts to shaming rogue crew members
A bus conductor was on Thursday morning shamed publicly by the employer after he mistreated a passenger.
The Citi Hoppa Bus Company employee was forced to carry a tag written, “Please drivers and conductors treat our customers well they are our kings. Don’t be like me.”
The company’s operation manager gave the man the punishment after he mishandled a passenger in one of the buses.
The move was meant to warn other crew members who fail to respect customers who board their buses.
The conductor was made to bare the tag during the morning rush hour while standing conspicuously at one of the largest bus stops within Nairobi’s CBD the Kencom stage.
The company has in the past been accused of hiring rogue and rude crews who fail to return customer’s change.
National Transport and Safety Authority (NTSA) was first to introduce the shaming strategy making errant drivers carry similar placards.