PHOTO | COURTESYPHOTO | COURTESY
By HILARY KIMUYU

Wananchi Group, owner of Zuku fibre, on Monday had its hands full as customers in Nairobi  complained of poor services.

Customers complained that internet speeds were poor; some had no connection at all, while others were getting less than half the speed they had paid for.

The internet service provider recently announced an increase in its internet charges.

Zuku, in a series of tweets, explained that they were experiencing technical problems and that technicians had been deployed to save the situation.

Most customers were however not happy with Zuku’s explanation.

Some said they had experienced the low internet speeds for days and took their frustrations online.

Zuku was also not letting them take the blame and they clapped back