Kenya Airways plane at JKIA. PHOTO | FILEKenya Airways plane at JKIA. PHOTO | FILE
By HILARY KIMUYU

National carrier Kenya Airways have been forced to apologise to a passenger who was roughed up and thrown on the floor by airport staff.

The incident which happened on Tuesday at an Accra Airport in Ghana saw some airport staff rough her up after she asked them why the flight had been delayed.

On Wednesday KQ issued statement after the gruesome video was posted on social media.

They said their attention had been drawn to a video on social media showing a lady being heckled while attempting to board a Kenya Airways flight from Accra on 12th September 2017.

“We have immediately initiated investigations into the matter and will follow through to a fair and proper conclusion.​ We have identified the lady in the video, retrieved her contact details and are currently making efforts to reach her,” the statement read in part.

The national carrier reiterated its condemnation of all abusive and violent behavior and their commitment to the promotion of safety and respect in the society.